Systems or people? We can model learning in order to develop ways for our machines to acquire, store, process and apply data: information gathered from the world around. Although I put it as a vague question of preference at the start of this essay, it has many ramifications. Are people not just quite complex systems? And is complexity simply a diversion? Is it not a more simple question? Where are the boundaries and limits?
I ask this at the beginning of term because this is hurricane season for university administration people and systems in general, and has been in particular for my university at this moment. We are building a new student record system. Well, we are acquiring, localising and implementing a student record system consisting of many new – and large – components. And, it is the system we use to manage relationships.
Which means, for the moment at least, we need to manage relationships in a different way: through people not systems. Or at least we have – for the moment – to act as though people are different to systems. Or, maybe that systems are people?
One thing we do know about people is that they feel things when they are under stress. They feel things like anger, anxiety and fear. Can I repeat that, please, using “I-statements”? I feel angry, anxious and fearful when I am under stress. While I want to be careful about projecting those feelings onto colleagues, I also want to attend to others with empathy for the possibility that they might also be angry, anxious and fearful.